How soon will my items be shipped?
We process orders as quickly as possible and will try to ship same or next day cleared payment is received. If we can not ship same day we will ship the following day, excluding Sundays or Holidays.
What is your return policy?
Items must be returned within 3 days of receipt, no exceptions. Please email first to inform us that you are sending the package back and be sure to pack it well. Merchandise must be in its original packaging and in the same condition as when you received it. Upon receipt, we will credit back the full merchandise amount to your card less a 10% restocking fee, unless there is an error on our part or item is defective. Shipping charges are not refundable.
Why is shipping so high?
When ordering multiple items, these shopping carts to not calculate properly. I combine all items to save you on shipping costs. I ALWAYS refund the difference to my customers for shipping overhcharges.
If you choose priority, I will ship priority, if you choose parcel post and the package weight qualifies for 1st class I will ship that way to save you money and refund you the difference.
If you are unsure then select parcel post and I will ship cheapest method and refund you the difference if you overpaid. Thank you.
When we set up our items we must put in the weight of each item, including the box it will fit in. When these websites calculate, they calculate each item plus each box bringing the weight up much more than it should be.
Sorry there is nothing I can do about this to make the shipping costs come to the exact amount, therefore we just refund the customer. If you would like to know what S&H costs will be before ordering email us at firstname.lastname@example.org and we can let you know and we can also invoice you directly thru PayPal or Google with the amount quoted.
Which shipping method should I choose?
If you are in a hurry for the item, choose Priority especially around the holidays.
1st class is also pretty fast and much cheaper but is only available on light weight items, the package must weigh 13 oz. or less to ship 1st class.
If you want an item shipped 1st class to save you $$ on shipping, choose that option. If you are not given a choice, email me and I can let you know if it can ship 1st class and I will then ship that way and will give you a refund thru the payment method you paid.